GoToAssist - Service Desk 2.4

LastPass US LP – Freeware – iOS
out of 9 votes

GoToAssist Service Desk allows users the flexibility to efficiently access incident information to assist customers from anywhere and at any time.

Key Features:

Ability to filter incidents by service and dashboard queue.
Access to key incident details such as symptoms/resolution, discussions, priorities, assignees, custom fields, and customer contact information.
Efficient updating of incident information by performing tasks like adding discussion comments, modifying editable attributes, and more.
Quick and easy creation of new incidents by entering basic information.

Get Started Quickly:

Download and install the GoToAssist Service Desk app on your iPhone (iOS 8+).
Log in using your GoToAssist Service Desk account.
View, update, and create incidents.

Overview

GoToAssist - Service Desk is a Freeware software in the category Business developed by LastPass US LP.

The latest version of GoToAssist - Service Desk is 2.4, released on 06/16/2024. It was initially added to our database on 06/16/2024.

GoToAssist - Service Desk runs on the following operating systems: iOS.

Users of GoToAssist - Service Desk gave it a rating of 2 out of 5 stars.

Pros

User-friendly interface that facilitates easy navigation and support for both agents and customers.
Provides remote access capabilities allowing technicians to troubleshoot issues directly on end-user devices.
Multiple integration options with other tools and software, enhancing workflow efficiency.
Real-time chat support and ticketing system help in managing and resolving customer queries quickly.
Offers robust reporting features to track performance and service level agreements (SLAs).
Strong security measures, including encryption, to protect sensitive data during support sessions.

Cons

Some users report performance issues and lag during remote sessions, which can hinder the support process.
May have a steeper learning curve for new users due to its extensive features and options.
Support can be limited during certain hours or may come with additional costs depending on the plan selected.
Pricing is considered higher compared to some competitors, which can be a drawback for small businesses.
Customization options can be limited; users may find it challenging to tailor the software to specific business needs.

Screenshots (Click to view larger)

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