GoToAssist - Service Desk 2.4

GoToAssist - Service Desk 2.4

LastPass US LP – Freeware – iOS
out of 9 votes
Latest Version
2.4
Safe to install

GoToAssist Service Desk allows users the flexibility to efficiently access incident information to assist customers from anywhere and at any time.

Key Features:

  • Ability to filter incidents by service and dashboard queue.
  • Access to key incident details such as symptoms/resolution, discussions, priorities, assignees, custom fields, and customer contact information.
  • Efficient updating of incident information by performing tasks like adding discussion comments, modifying editable attributes, and more.
  • Quick and easy creation of new incidents by entering basic information.

Get Started Quickly:

  1. Download and install the GoToAssist Service Desk app on your iPhone (iOS 8+).
  2. Log in using your GoToAssist Service Desk account.
  3. View, update, and create incidents.

Overview

GoToAssist - Service Desk is a Freeware software in the category Business developed by LastPass US LP.

The latest version of GoToAssist - Service Desk is 2.4, released on 06/16/2024. It was initially added to our database on 06/16/2024.

GoToAssist - Service Desk runs on the following operating systems: iOS.

Users of GoToAssist - Service Desk gave it a rating of 2 out of 5 stars.

Pros

  • User-friendly interface that facilitates easy navigation and support for both agents and customers.
  • Provides remote access capabilities allowing technicians to troubleshoot issues directly on end-user devices.
  • Multiple integration options with other tools and software, enhancing workflow efficiency.
  • Real-time chat support and ticketing system help in managing and resolving customer queries quickly.
  • Offers robust reporting features to track performance and service level agreements (SLAs).
  • Strong security measures, including encryption, to protect sensitive data during support sessions.

Cons

  • Some users report performance issues and lag during remote sessions, which can hinder the support process.
  • May have a steeper learning curve for new users due to its extensive features and options.
  • Support can be limited during certain hours or may come with additional costs depending on the plan selected.
  • Pricing is considered higher compared to some competitors, which can be a drawback for small businesses.
  • Customization options can be limited; users may find it challenging to tailor the software to specific business needs.

Screenshots (Click to view larger)

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