GoToAssist - Service Desk 2.4

GoToAssist - Service Desk 2.4

LastPass US LP  ❘ Freeware
iOS
out of 9 votes
Latest Version
2.4
Safe to install

GoToAssist Service Desk allows users the flexibility to efficiently access incident information to assist customers from anywhere and at any time.

Key Features:

  • Ability to filter incidents by service and dashboard queue.
  • Access to key incident details such as symptoms/resolution, discussions, priorities, assignees, custom fields, and customer contact information.
  • Efficient updating of incident information by performing tasks like adding discussion comments, modifying editable attributes, and more.
  • Quick and easy creation of new incidents by entering basic information.

Get Started Quickly:

  1. Download and install the GoToAssist Service Desk app on your iPhone (iOS 8+).
  2. Log in using your GoToAssist Service Desk account.
  3. View, update, and create incidents.

Overview

GoToAssist - Service Desk is a Freeware software in the category Business developed by LastPass US LP.

The latest version of GoToAssist - Service Desk is 2.4, released on 06/16/2024. It was initially added to our database on 06/16/2024.

GoToAssist - Service Desk runs on the following operating systems: iOS.

Users of GoToAssist - Service Desk gave it a rating of 2 out of 5 stars.

Pros

  • User-friendly interface that facilitates easy navigation and support for both agents and customers.
  • Provides remote access capabilities allowing technicians to troubleshoot issues directly on end-user devices.
  • Multiple integration options with other tools and software, enhancing workflow efficiency.
  • Real-time chat support and ticketing system help in managing and resolving customer queries quickly.
  • Offers robust reporting features to track performance and service level agreements (SLAs).
  • Strong security measures, including encryption, to protect sensitive data during support sessions.

Cons

  • Some users report performance issues and lag during remote sessions, which can hinder the support process.
  • May have a steeper learning curve for new users due to its extensive features and options.
  • Support can be limited during certain hours or may come with additional costs depending on the plan selected.
  • Pricing is considered higher compared to some competitors, which can be a drawback for small businesses.
  • Customization options can be limited; users may find it challenging to tailor the software to specific business needs.

Screenshots (Click to view larger)

Related


Active Directory Assist

Securely manage Active Directory from anywhere and anytime! Absolutely NO server component required. ADAssist is innovative, intuitive and beautifully designed with native iPhone and iPad support.

BMC Track-It!

BMC Track-It! Delivers Robust IT Service Management Solutions

MSP Manager

IT services extend beyond the confines of your desk. Through the MSP Manager mobile app, handling support tickets and accessing customer data while on the move becomes effortless.

N-able N-sight

MSP Remote Monitoring & Management is a notable IT Service Management (ITSM) platform that enables IT professionals to efficiently manage, monitor, and secure networks through a unified web-based console.

System Surveyor Classic

System Surveyor offers an intelligent platform aimed at enhancing the management of system lifecycles. This cloud-based mobile application streamlines processes such as planning, designing, installing, and maintaining systems.
Secure and free downloads checked by UpdateStar

Stay up-to-date
with UpdateStar freeware.

Latest Reviews

G GSClient 1.6, версия 8102
GSClient 1.6 (Version 8102) Review: A Robust Tool with Room for Improvement
DeepSkyStacker (Remove only) DeepSkyStacker (Remove only)
DeepSkyStacker: Free Stellar Image Alignment and Stacking Software
R RØDE UNIFY Virtual Audio Driver
Limited Information on RØDE UNIFY Virtual Audio Driver
P PaperStream IP (ISIS) Bundle
PaperStream IP (ISIS) Bundle by PFU LIMITED: A Versatile Document Imaging Solution
J jasp
JASP by Jasper Keuper: An Open-Source Data Analysis Software
The Lord of the Rings: Adventure Card Game - Definitive Edition The Lord of the Rings: Adventure Card Game - Definitive Edition
The Lord of the Rings: Adventure Card Game - Definitive Edition Delivers an Engaging Card-Based Middle-earth Experience
UpdateStar Premium Edition UpdateStar Premium Edition
Keeping Your Software Updated Has Never Been Easier with UpdateStar Premium Edition!
Microsoft Edge Microsoft Edge
A New Standard in Web Browsing
Google Chrome Google Chrome
Fast and Versatile Web Browser
Microsoft Visual C++ 2015 Redistributable Package Microsoft Visual C++ 2015 Redistributable Package
Boost your system performance with Microsoft Visual C++ 2015 Redistributable Package!
Microsoft Visual C++ 2010 Redistributable Microsoft Visual C++ 2010 Redistributable
Essential Component for Running Visual C++ Applications
Microsoft OneDrive Microsoft OneDrive
Streamline Your File Management with Microsoft OneDrive

Latest Updates


Vivid WorkshopData ATI 8.3.0.1

Transform Your Data Journey with Vivid WorkshopData ATI

Mozilla Maintenance Service 140.0.4.575

Keep Your Mozilla Software Running Smoothly with Mozilla Maintenance Service

Video Coach - Delay Mirror 1.22

Video Coach - Delay Mirror NEW: Supports external WiFi cameras including GoPro and WiFiCam HD. Supported GoPro models include Hero2 with Wifi BacPac, Hero3, and Hero3+. Currently, Hero4 and newer models are not supported.

Healing Pharma 0.6.50

Healing Pharma operates as a contract manufacturer and marketer of generic prescription medications. Its manufacturing capabilities include tablets, capsules, liquids, powders, ointments, and injectables, including parental forms.

Wonnemar 3.2.3

Welcome to your WONNEMAR experience. This is the official mobile application of WONNEMAR Adventure Pools and Wellness Worlds. The new WONNEMAR app consolidates all essential information and features related to your WONNEMAR Erlebnisbäder.

Photo Collage Maker Editor - P 1.1

The Photo Collage Maker Editor - Photo Grids application offers a comprehensive set of editing tools suitable for combining multiple photographs into cohesive collages.